Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Maximora ChurchHub (the “Service”), operated by Maximora Global (“Maximora”, “we”, “us”), a business established in Kenya with offices at P.O. Box 49 – 30500 Lodwar, Kenya (phone: +254 720 341894). By creating an account, subscribing, or using any part of the Service, the church account holder (“you”, the “Customer”) agrees to these Terms on behalf of itself and all of its administrators, pastors, ministry leaders and members invited into the account.

1. The Service

Maximora ChurchHub is a multi-tenant SaaS platform for church administration, providing membership management, attendance, events, giving (including M-Pesa, card, and other supported providers), media, pastoral care, communication, governance hierarchy (Head Office → Region → Area → District → Local Church → Ministry → Small Group), and related tools. Features available to you depend on the subscription plan you select.

2. Accounts and authorised users

• You must provide accurate registration information and keep it current.
• Each user has an individual login secured by email and password (and, where enabled, multi-factor or social sign-in such as Google).
• You are responsible for all activity under your account, including actions taken by users you invite. Sharing of single credentials between people is prohibited.
• Role-based access (super_admin, head_office_admin, regional_admin, area_admin, district_admin, church_admin, pastor, ministry_leader, member) is enforced server-side. You must assign roles consistent with each user’s actual responsibility.

3. Subscriptions, plans and trials

• The Begin plan is free for qualifying small congregations. Paid plans (Grow, Multiply, Kingdom and others as published) are billed in advance on a monthly or annual cadence.
• Paid plans include a 30-day free trial unless stated otherwise. No payment is required to start a trial.
• Upgrades take effect immediately. Downgrades take effect at the next billing period. Historical data is preserved across plan changes; some advanced features may become read-only on lower plans.

4. Billing, invoices and currency

• The default billing currency is Kenyan Shillings (KES). Where supported, alternative currencies may be offered for specific regions.
• Invoices are issued automatically when each billing period opens and when payment is received. A branded PDF copy is available from the Billing page and emailed to your church’s billing contact.
• Accepted payment methods include M-Pesa (Daraja STK Push) and other providers enabled for your region (e.g. card, Paddle). Provider fees may apply and are disclosed at checkout.
• If a payment is unsuccessful we will retry and notify your billing contact. A 14-day grace period follows the original due date before paid features are restricted.

5. Refunds and cancellation

Cancellation, refund and grace-period details are set out in our Refund & Cancellation Policy, which forms part of these Terms.

6. Customer data

• You retain ownership of all data you and your users submit (“Customer Data”), including member records, contributions, sermons, and media.
• You grant Maximora a limited, worldwide, royalty-free licence to host, process, transmit and display Customer Data solely to operate and improve the Service for you.
• Each church is isolated from every other church through tenant scoping and row-level security at the database. Maximora staff do not access Customer Data except when strictly necessary for support, security or legal compliance.
• Our handling of personal data is governed by the Privacy Policy and Data Processing Terms.

7. Acceptable use

You must comply with the Acceptable Use Policy. We may suspend or terminate accounts that violate it, including accounts used to send unsolicited bulk communication or to store unlawful content.

8. Service availability and changes

• We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is communicated in advance where possible.
• We continuously improve the Service. We will not materially reduce core functionality of your active plan without reasonable notice.

9. Intellectual property

Maximora retains all rights, title and interest in the Service, including the platform, brand, logos, templates and documentation. Nothing in these Terms transfers ownership of the Service to you.

10. Confidentiality

Each party will protect the other’s confidential information with the same care it uses for its own, and at minimum a reasonable standard of care. Customer Data is treated as your confidential information.

11. Warranties and disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Maximora disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted.

12. Limitation of liability

To the maximum extent permitted by law, Maximora’s aggregate liability arising out of or relating to the Service in any 12-month period will not exceed the fees you paid to Maximora during that period. Neither party will be liable for indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, goodwill or data, even if advised of the possibility.

13. Termination

• You may cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy, or where required by law.
• On termination you may export your data for 30 days. After that period, Customer Data is deleted from production systems within 30 days and from backups within 90 days, except where retention is required by law.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Kenya. The courts of Kenya have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email to the account’s billing contact and posted on this page with a new “Last updated” date. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

Questions about these Terms can be sent to info@maximoraglobal.com.